Privacy Policy
Last updated: January 2025GoSupply ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
1. Information We Collect
Personal Information
We collect information you provide directly to us, including:
- Name and contact information (email, phone, address)
- Account credentials
- Payment information (processed securely by our payment partners)
- NDIS participant details (when applicable)
- Order history and preferences
- Communications with our customer service
Automatically Collected Information
When you use our service, we automatically collect:
- Device and browser information
- IP address and location data
- Usage data and analytics
- Cookies and similar tracking technologies
2. How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Manage your account and provide customer support
- Send order confirmations and shipping notifications
- Process payments and prevent fraud
- Communicate about products, services, and promotions
- Improve our website and services
- Comply with legal obligations
- Process NDIS claims and documentation
3. Information Sharing and Disclosure
We may share your information with:
- Service Providers: Companies that help us operate our business (payment processors, shipping partners, analytics providers)
- NDIS and Plan Managers: When required for NDIS transactions and approvals
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger or sale of our business
- With Your Consent: When you explicitly agree to sharing
We do not sell or rent your personal information to third parties for marketing purposes.
4. Data Security
We implement appropriate technical and organizational measures to protect your information, including:
- Encryption of sensitive data in transit and at rest
- Secure servers and data centers
- Regular security assessments and updates
- Limited access to personal information
- PCI DSS compliance for payment processing
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5. Your Rights and Choices
Under Australian privacy law, you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Opt-out of marketing communications
- Disable cookies in your browser settings
- Lodge a complaint with the Office of the Australian Information Commissioner
To exercise these rights, please contact us using the information below.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and settings
- Maintain your shopping cart
- Analyze site usage and improve performance
- Provide personalized content
- Prevent fraud
You can control cookies through your browser settings, but disabling cookies may affect site functionality.
7. Children's Privacy
Our service is not directed to children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.
9. Data Retention
We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When no longer required, we securely delete or anonymize your information.
10. International Data Transfers
Your information may be transferred to and processed in countries other than Australia. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
12. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Privacy Officer
GoSupply Pty Ltd
Email: privacy@gosupply.com.au
Phone: 1300 XXX XXX
Address: [Your Business Address]
For privacy complaints, you may also contact the Office of the Australian Information Commissioner at www.oaic.gov.au