Shipping & Returns
Everything you need to know about receiving your order and our return policyShipping Information
Standard Delivery
- •Delivery within 1-2 business days for metro areas
- •Regional areas may take 3-4 business days
- •Free shipping on orders over $150
- •Standard shipping fee: $19.95 for orders under $150
Express Delivery
- •Next business day delivery for metro areas (ordered before 2 PM)
- •2-3 business days for regional areas
- •Express shipping fee: $19.95
Bulk Orders
- •Special rates available for bulk orders over $1000
- •Dedicated account manager for large orders
- •Custom delivery schedules available
Order Tracking
Once your order is dispatched, you will receive a tracking number via email. You can use this number to track your order through our courier partners' websites. For registered users, you can also track your orders directly from your account dashboard.
Returns Policy
We want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a comprehensive returns policy.
30-Day Return Window
- •Items can be returned within 30 days of delivery
- •Products must be unused and in original packaging
- •Include all original tags, labels, and accessories
How to Return
- 1.Log into your account and navigate to Order History
- 2.Select the order and items you wish to return
- 3.Print the prepaid return label
- 4.Pack items securely and attach the return label
- 5.Drop off at any Australia Post location
Non-Returnable Items
- •Personal protective equipment (PPE) for hygiene reasons
- •Opened medical supplies and sterile products
- •Customized or personalized items
- •Perishable goods
Refunds
Once we receive and inspect your returned items, we'll process your refund within 5-7 business days. Refunds will be credited to your original payment method.
Please note: Original shipping charges are non-refundable unless the return is due to our error or a defective product.
Need Help?
If you have any questions about shipping or returns, our customer service team is here to help.